Refund policy

Return & Refund Policy

Last updated: August 5, 2026

Return & Refund Policy

At PrimeVault, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include all accessories, manuals, and promotional items (if applicable).

  • Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personal care and beauty products that have been opened or used.

  • Gift cards.

  • Downloadable digital products.

  • Clearance or final sale items.

  • Customized or personalized products.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the product and packaging.

Once verified, we will provide a replacement or a full refund at no additional cost.

4. Return Process

To initiate a return, please contact our Customer Support team before sending any items back.

Please include:

  • Full name

  • Order number

  • Reason for the return

Our support team will provide return instructions and the appropriate return address.

Returns sent without prior authorization may not be accepted.

5. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

6. Return Shipping Costs

If the return is due to:

  • A defective product

  • A damaged item

  • An incorrect shipment

PrimeVault will cover the return shipping costs.

For returns due to customer preference (such as ordering the wrong item or changing your mind), the customer is responsible for return shipping expenses.

Original shipping charges are non-refundable unless the return is due to our error.

7. Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you would like to exchange an item, please contact our Customer Support team for assistance.

8. Order Cancellations

Orders may be canceled only before they have been processed or shipped.

Once an order has been shipped, it must follow the standard return process outlined in this policy.

9. Chargebacks

If you experience any issue with your order, we encourage you to contact us first so we can resolve the matter promptly.

Unauthorized or fraudulent chargebacks may delay future orders while the case is investigated.

10. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

PrimeVault Customer Support

Email: support@primevault.com

We are committed to providing prompt and fair assistance for all customer inquiries.